Refund policy

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We have a 21-day return policy, which means you have 21 days from the date of receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, items must be:

  • Unworn, unused, and in their original condition
  • Returned with all original tags attached
  • In the original packaging
  • Accompanied by proof of purchase or your order number

Returns that do not meet these conditions may not be accepted.

How to Return an Item

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Customers are responsible for the cost of returning items. We strongly recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.

Please complete the returns form included within your parcel and enclose it with your return. If you no longer have your returns form, please contact customercare@bravesoul.co.uk for assistance.

Please send your return to:

Brave Soul - Returns Department
Green Fulfilment
515 Lawmoor Street
Glasgow
G5 0TT
United Kingdom

Once your return has been received and inspected, we will notify you of the outcome and process any approved refund in accordance with our Returns Policy.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us as soon as possible at customercare@bravesoul.co.uk so we can assess the issue and resolve it promptly.

Non-Returnable Items

We cannot accept returns for:

  • Sale or clearance items
  • Gift cards
  • Personalised or custom-made products
  • Personal care and beauty products
  • Perishable goods
  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

The quickest way to receive a different size, colour, or style is to return your original item for a refund and place a new order separately.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason and without justification.

Returned items must be unworn, unused, with tags attached, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process the refund and make the funds available in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at customercare@bravesoul.co.uk.

Need Help?

If you have any questions regarding returns, refunds, or exchanges, please contact our Customer Care team at customercare@bravesoul.co.uk, and we'll be happy to assist you.