UK only, with 2-3 Working Days Delivery. We use Royal Mail 48 Hour service. Please note that our warehouse is normally only open Monday-Friday, so if you order over the weekend, your order will be dispatched the following week.

Please also be aware that UK bank holidays may delay your order. Shipping is free either for orders over £50.

You will get a confirmation email and/or SMS text as soon as your order has been shipped. You can track your order on https://www.royalmail.com/track-your-item with the tracking number provided in the confirmation email/SMS text sent. It may take 24 hours for tracking updates to appear.

Please let us know as soon as possible on customercare@bravesoul.co.uk if you need us to cancel your order. Our warehouse team starts to work on your order as soon as it has been placed, due to this if the order has been dispatched we are unable to cancel it. However, we do offer free returns detailed here.

We are sorry to advise once an order has been placed, it is not possible to amend. Please reach out to us as soon as possible at customercare@bravesoul.co.uk with your order number and we will cancel your order if it has not been shipped yet.

Please note, providing correct delivery address is customer's responsibility. Therefore, we are unable to issue a refund for orders lost in transit due to incorrect address.

You can see our Size Guides here

We always hope that you love all the items you receive. However if for any reason you are not completely satisfied with your purchase we offer a simple return policy.

Please ensure that:

• It has been less than 21 days since you received your item
• You have not damaged, altered, worn, stained or marked it.
• It is in resalable condition e.g. tags still attached and in original packaging

Please do not return items bought online to our stores. Only send them back to us using the steps below:

UK Returns - How it Works:

Step 1 - Click here to create and download your own returns label, and to find your nearest Post Office location.

Step 2- Print your return label. If you cannot print your returns label at home, do not worry, most of the 12,700 Royal Mail Delivery Offices have printing facilities. You can find locations here, or on the Royal Mail website once you have created your free label which will be emailed to you with the required QR code. (See step 4 for more information.)

Step 3 - Package your item(s) in one bag, complete the required fields on the dispatch note and pop it inside. Attach the label you have printed at home.

Step 4 - Go to your most convenient Post Office location. If you have not printed a returns label, you will need to show the email confirmation containing a QR code and they will print and attach a label for you. Please check your email confirmation before going to the post office, ensuring you can see the QR code. If you cannot this may be down to your email service provider. Please check your email settings or try again with an other email address. Alternatively, you can book collection and choose for courier to bring label with them.

Important! - Please obtain a proof of postage receipt and keep hold of it until your refund has cleared into your account. Without proof of postage we will not be able to process a refund in case of any delays.

What Happens Next:

Our warehouse team will inspect and process your return upon receipt and a refund will be issued. Please allow up to 21 working days from the date you post your item(s) to receive a refund. You can track your return here.

We are unable to accept items returned beyond our 21 days return policy. Please contact our customer care team here if you wish to discuss a return out of time. We offer statutory online returns policy

We ask customers to allow up to 21 days from posting for their returns to be processed, although usually they are processed quicker than this. Unfortunately, due to the number of returns we receive we are unable to search for individual packages to confirm receipt before they are processed.

Once your item(s) have been refunded an email will be sent to advise you, please then allow up to 3-5 working days for the funds to clear into your account, depending on your bank or building society.If for any reason you do not receive any communication from us within the detailed timescale regarding your return, please do get in touch, or alternatively if 21 days has passed please forward your proof of postage and list of items returned to customercare@bravesoul.co.uk and we can investigate with the warehouse team.